When will my order be delivered?

·         7–14 days after purchase if you ordered “Made to Order” product(s).

o    A “Made to Order” product is a product that is not ready to ship on the shelf and will need production time.

·         1–5 days after purchase if you ordered from “In-Stock.” (Note: in-stock items ship same day if order is received before 1:00 p.m. Central Time.) (Note: delivery time is also subject to method of delivery selected at time of checkout.)

o    An “In-Stock” item is ready to be shipped from the warehouse within 24 business hours, depending on time of order.

How will I get a tracking number for my order?

·         A tracking number will be emailed to you when your order ships.

·         If multiple “Made to Order” items are selected on your order, you will receive a tracking number when each item ships. Items can arrive from multiple locations and at different times depending on what production facility they are produced at.

*** Please note that all shipments made by UPS or FedEx to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS or FedEx marks the order as delivered.

Return and Refund Policy

Bob Lilly Promotions (BLP) offers a refund and exchange policy for any goods that are inadvertently lost or damaged during transit or otherwise produced incorrectly. If an order is damaged or produced incorrectly BLP will replace or correct the order immediately. Please contact BLP with any issues regarding product(s) that may need to be returned within 3 to 5 days of receipt of your order. If your order is damaged upon arrival, please reach out to BLP within 24 hours of receipt at customerservice@boblillypromo.com.

*** Please note that custom apparel items that are branded/embroidered are not able to be returned for sizing issues. Only those branded/embroidered items that are damaged or defective can be returned in original packaging and in the same condition you received it. Please have your receipt available.

*** Please note that all shipments made by UPS or FedEx to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS or FedEx marks the order as delivered.